Terms of service

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POLICY 3 — TERMS OF SERVICE
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Last updated: April 2026
 
Please read these Terms of Service carefully before using elegantbiohealth.in. By accessing or using our website, you agree to be bound by these terms.
 
1. ABOUT US
 
elegantbiohealth.in is owned and operated by Elegant Bio Health Pvt. Ltd., registered in India, with its marketing office at 427 Basement Floor, Sector 50, Behind DPS International School, Gurugram, Haryana 122018. FSSAI License No.: 10825005001392.
 
2. PRODUCTS AND DESCRIPTIONS
 
ELECAN™ is a Dietary Nutritional Food Supplement. It is NOT FOR MEDICINAL USE and is not intended to diagnose, treat, cure, or prevent any disease. All product descriptions, ingredient information, and benefit claims on this website are for informational purposes only and are not medical advice.
 
We make reasonable efforts to display product colours and images accurately. However, we cannot guarantee that your device's display accurately reflects actual product appearance.
 
3. ORDERS AND PRICING
 
By placing an order, you confirm that:
- You are at least 18 years of age
- The information you provide is accurate and complete
- You have read and accept our Return and Refund Policy
 
We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent, contain incorrect pricing due to a system error, or cannot be fulfilled due to stock limitations. In such cases, a full refund will be issued.
 
All prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise. We reserve the right to change prices at any time without prior notice.
 
4. PAYMENT
 
Payment is processed securely through Razorpay. We accept UPI, credit cards, debit cards, and net banking. By providing payment details, you confirm that you are authorised to use the payment method provided.
 
5. SHIPPING AND DELIVERY
 
We aim to dispatch orders within 2–3 business days. Delivery timelines depend on your location and courier partner. We are not responsible for delays caused by courier partners, natural disasters, public holidays, or any circumstance beyond our reasonable control.
 
Risk of loss and title for products pass to you upon delivery to the shipping address provided.
 
6. INTELLECTUAL PROPERTY
 
All content on this website — including text, images, logos, graphics, product names, and code — is the exclusive property of Elegant Bio Health Pvt. Ltd. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
 
ELECAN™ is a registered trademark of Elegant Bio Health Pvt. Ltd. Unauthorised use is strictly prohibited.
 
7. PROHIBITED USE
 
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the website
- Reproduce or resell our products without written authorisation
- Submit false, misleading, or fraudulent orders
- Use our brand name, logo, or product images without permission
 
8. DISCLAIMER OF WARRANTIES
 
Our website and products are provided "as is". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
 
We do not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components.
 
9. LIMITATION OF LIABILITY
 
To the maximum extent permitted by applicable law, Elegant Bio Health Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
 
Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the specific order in question.
 
10. MEDICAL DISCLAIMER
 
ELECAN™ is a dietary supplement. Always consult your physician or healthcare provider before starting any supplement regimen, especially if you are pregnant, breastfeeding, have a medical condition, or are taking prescription medication. We are not liable for any adverse effects arising from use of the product without proper medical consultation.
 
11. GOVERNING LAW
 
These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana, India.
 
12. CHANGES TO TERMS
 
We reserve the right to modify these Terms at any time. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
 
13. CONTACT
 
Elegant Bio Health Pvt. Ltd.
Email: elegantbiohealth@gmail.com
Address: 427 Basement Floor, Sector 50, Gurugram, Haryana 122018