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POLICY 2 — PRIVACY POLICY
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This Privacy Policy describes how Elegant Bio Health Pvt. Ltd. ("we", "us", "our") collects, uses, and protects your personal information when you visit and make purchases from elegantbiohealth.in.
When you visit our store, we collect:
- Personal information: Name, email address, billing address, shipping address, phone number
- Payment information: Processed securely through Razorpay. We do not store your card details on our servers.
- Order information: Products purchased, order value, transaction history
- Device information: IP address, browser type, time zone, cookies
- Usage data: Pages visited, products viewed, referring URLs
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Communicate with you about your account or orders
- Send marketing communications (only if you have opted in)
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and protect against security risks
We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
We share your data only with:
- Shipping and logistics partners (name, address, phone number only — to fulfil delivery)
- Payment processors (Razorpay) for secure transaction processing
- Shopify Inc. (our e-commerce platform provider)
- Legal authorities if required by law
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies in your browser settings, however some features of the website may not function correctly without them.
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal and order retention requirements)
- Opt out of marketing communications at any time
To exercise these rights, email: elegantbiohealth@gmail.com
We retain your order and personal data for a minimum of 7 years as required under Indian tax and accounting law (GST compliance). Marketing data is retained until you unsubscribe.
We implement industry-standard security measures to protect your personal information. All transactions are processed over SSL-encrypted connections. However, no method of transmission over the internet is 100% secure.
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.
Elegant Bio Health Pvt. Ltd.
427 Basement Floor, Sector 50, Behind DPS International School
Email: elegantbiohealth@gmail.com
